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Shanghai Public Medical Institution Satisfaction Survey:Shanghai First Maternity and Infant Hospital Ranks the First in Specialized Hospital

Date:2019-01-02

          Under the guidance and great support of Shanghai Municipal Health Commission, jointly led by the Shanghai Medical Ethos Association and Fudan School of Public Health, the result of the ‘2018 Shanghai Public Medical Institution Patient Satisfaction Survey’, has been announced today. Under the joint efforts of the team and the care of all walks of life, Shanghai First Maternity and Infant Hospital has handed out a gratifying transcript, ranking the first in the municipal specialized hospitals in this survey.


 
        This survey has involved totally 96 medical institutions, 18085 valid questionnaires and 14136 ones are from outpatients (78.16%), 3949 ones are from inpatients (21.84%). According to the survey, the satisfaction and satisfaction rate of outpatients and inpatients in public medical institutions in Shanghai remained high in 2018. The average score of outpatients is 4.75 and 4.84 of inpatient (full score: 5) which is higher than the score of 2017 (4.52 / 4.80). The overall satisfaction rates are 90.06% and 97.17% which is also higher than the rates of 2017 (89.25%/96.48%). 

Excellent Municipal Comprehensive Hospital
Yueyang Hospital of Integrated Traditional Chinese and Western Medicine, Shanghai University of Traditional Chinese Medicine
Huadong Hospital
Huashan Hospital North Fudan University
Zhongshan Hospital
Shanghai Changzheng Hospital
Shanghai Sixth People's Hospital East
Longhua Hospital Shanghai University of Traditional Chinese Medicine
Shanghai Ninth People's Hospital, Shanghai Jiaotong University School of Medicine
Ruijin Hospital North Shanghai Jiaotong University School of Medicine

Excellent Municipal Specialized Hospital
Shanghai First Maternity and Infant Hospital
Shanghai Skin Disease Hospital
Children's Hospital of Shanghai 
Shanghai Eye Disease Prevention Center
Shanghai Stomatological Hospital, Fudan University

Excellent District Hospital
Shanghai Ruiin Hospital Luwan Branch
Shanghai 8th People's Hospital
Shanghai Fengcheng Hospital
Shanghai Fengxian District Central Hospital
Shanghai Putuo People's Hospital

Excellent Community Healthcare Service Center
Fengxian District Haiwan Town Community Health Service Center
Fengxian District Situan Town Community Health Service Center
Yangpu District Yinhang Community Health Service Center
Huangpu District Dapuqiao Community Health Service Center
Songjiang District Jiuting Town Community Health Service Center
Xuhui District Longhua Street Community Health Service Center
Jiading District Jiading Town Community Health Service Center 
Jingan District Daning Street Community Health Service Center
Qingpu District Chonggu Town Community Health Service Center
Changning District Beixinjing Community Health Service Center


 
        What's the key reason that Shanghai First Maternity and Infant Hospital Ranks the First of in '2018 Shanghai Specialized Hospital Patient Satisfaction Survey'? 

Yang Xinchao, Party Secretary of Shanghai First Maternity and Infant Hospital, shared the experience of service improvement.

         Yang Xinchao, Party Secretary of Shanghai First Maternity and Infant Hospital, introduced in the press conference that Obstetrics is a national key clinical discipline, one of every six newborn babies in Shanghai is born here which is affectionately known as 'The Cradle of Shanghai'. Based on this trust, the hospital continues to improve the services, such as taking the lead in launching a 24-hour station for anesthesiologists in the delivery rooms and vigorously promoting painless delivery. The other example is that in March 2015, the hospital launched the 'Zhi Shuo' platform and put forward the slogan 'You advice, I change', innovatively opened a doctor-patient communication platform which is so convenience for the majority of patients and hospital staffs, through this platform, the hospital can find problems in an all-round way and accept social supervision. There are thousands of 'Zhi Shuo' QR codes in three campus. By the end of 2018, the hospital has received more than 20,000 messages on the platform. 

In May 2016, the hospital also created a new convenient service team 'Xiaoyi Online' - 968886. As the first platform for hospital to communicate with patients, the team integrated all online doctor-patient interaction channels (Weibo, WeChat, Website, Phone, Zhi Shuo, etc.), accessing to unified service software to handle all patient needs including appointments, consultations, complaints, suggestions, and compliments. At the same time, the hospital has combined with AI technology, built the first hospital scene customer service robot in China which can answer questions from patients online for 24 hours all year round.

Shanghai First Maternity and Infant Hospital integrates AI technology and provides online and offline robot service to patients for 24 hours.
 
         Shanghai First Maternity and Infant Hospital takes the lead in innovating and advocating a diversified mobile medical service platform, and promotes a new mode of convenient medical treatment.
 
        Secretary Yang Xinchao said: 'Insisting on patient-centered, building an outstanding hospital and the most satisfied specialized hospital for patients is a 'primary heart' for Shanghai First Maternity and Infant Hospital. We will continue to improve the patient experience and improve the diagnosis and treatment services. We look forward to more care and guidance from the society!’


 

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